Curtin Consultancy Services (Malaysia) Sdn. Bhd.

CURTIN CONSULTANCY SERVICES(MALAYSIA) SDN BHD


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B U S I N E S S

(a) Management

Administrative and Secretarial Skills
Developing Strategic Management Skills
Project Management
Strategic Management
Strategic Management Skills for Managers
Strategic Planning & Visioning
Succeeding with Balanced Scorecard
SWOT analysis and implementation of strategic objectives

(b) Human Resources & Industrial Relations

Evaluation of Training (EOT)
Health and Occupational Safety
Human Resource Management Towards Excellence
Improving on-the-job training
Managing Absenteeism at Workplace
Managing & Appraising Performance
Managing Changes
Managing Employee Relation
Managing Organizational Behaviour (A Sociological Perspective)
Managing Organizational behaviour (An Applied Psychological Perspective)
Pengurusan Perhubungan Pekerja
Strategic Human Resources Management and Employee Relation Skills
Stress Management
The Law of Termination of Employments
Training Needs Analysis
Train The Trainer

(c) Marketing

Building Customer Loyalty
Customer Satisfaction Index (CSI)
Customer Retention and Win Back Strategies
Customer Service Excellence for Frontline
Deal Making
Effective Brand Management
Hospitality Marketing
Leadership in Marketing
Market Research – Do it yourself
Negotiation Skills
Presentation Skills
Personal Selling – a step by step guide
Principles & Application of Services Marketing & Motivation Approaches in Organization
Sales Division Management
Selling Skills
Service Quality
Service Excellence Through Service Quality
Strategic Marketing Workshop
Telemarketing practices to enhance sales
Understanding customer – the practical approach

(d) Finance/Account

Accounting for everybody
Accounting for the Non-Account Graduates/Executives
Effective Financial Management
Finance for the Non-Financial Graduates/Executives
Theory & Practice in Financial Management

(e) Leadership & Motivational

Coping & Stress Management for off-shore Technicians
Developing Skills for Transformational Leadership
Developing Transformational Leaders
Discover the Career in You
“Getting the Best from You”
Managerial Leadership and Motivational Skills
Positive Work Attitude
Supervisory Development Skills Towards Excellence
Team Building – Effective Teambuilding Workshop
Team Building – Winning with the teamwork
Time Management
Train The Trainer
Transformational Leadership (Applied psychological perspective)

(f) Communication Skills

Effective Communication & Active Listening
Effective Communication for Senior Managers & Managers
Effective Communication Skills
Effective Communication Skills in the workplace
Effective Communication Strategies and Critical Thinking Skills for Journalists
Effective Listening Skills
Organisational Communication
Powerful Presentation Skills for Managers and Executives
Presentation Skills
The Manager as Skilled Communicator

(g) Personal Advancement Skills

Assertiveness Skills
Conflict Resolution Skills Workshop
Couching Skills Workshop
Group Effectiveness
Influencing Skills
Interpersonal Skills
Perfecting Your Presentation Skills – A Practical Workshop
Personal Effectiveness Program
Problem Solving and Decision Making
Strategic Negotiation & Deal Making
Strategic Negotiation Skills Workshop (for executive)
Strategic Negotiation Skills Workshop (for non-executive)
Successful Procurement Negotiation

(h) Language and writing Skills

Business English Communication Course
Business English for Professionals
Technical Report Writing & Effective Presentation Skills
Writing & Presenting Reports that get result
Writing for Business
Writing for Results

(i) Quality Management System

Basic Understanding of ISO 9000 Quality Systems

E N G I N E E R I N G & S C I E N C E

AutoCAD 2002 Training – Intermediate Level
Environmental Engineering I
Chemometrics – Multivariate Data Analysis
Practical Process Control Short Course
Process Technology
System Level Electromagnetic Compatibility (EMC)
Test Instruments and Measurements Techniques
Transportation Engineering I – Traffic Engineering
Transportation Engineering II – Highway
Transportation Engineering III – Pavement
Transportation Engineering IV – QC
Water Engineering I – Intro
Water Engineering II – Open Channel
Water Engineering III – Hydrology
Water Engineering IV – Urban WE

T R A I N I N G & E D U C A T I O N

Alternative Approach to Discipline
Basic Survival Malay
Cataloguing Skills for Librarian
Development Psychology
Four Faces Of Eve
Getting to the Point: The Art & Skill of Communicating with Teens
Happy High Achievers: Balancing Needs for Growth
Parenting Skills
Peer Counselling: Introduction to Basic Counselling Skills
Teaching and Learning Strategies for the future
Temperament Profiling
Understanding MARC

I N F O R M A T I O N & C O M M U N I C A T I O N T E C H N O L O G Y

Fundamentals of Linux
Introduction to programming in PHP
IT Security Management
IT Security Practices
Microsoft Certified System Engineer (MSCE)
Microsoft SQL Server 2000
MS Access 2003
Visual Basic 6.0
Web Site Design Using Pure HTML
Web Site Development with Macromedia Dreamweaver MX
WIFI (Wireless Local Area Network) 802.11 Series
Wireless Wizard

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